Customer Service

How To Place a U.S. Order

Ordering products on Fresh Picnic is easy, safe and secure.

You can place your order in the following ways:

• Use our easy Online Picnic Supplies Catalog
  • Search through our various product categories which are all listed on the left column of the website. Once you find a product you like click the "Add to Cart" button to add the product to your shopping cart.
  • Your Shopping Cart total is indicated in the top right corner of our website. At anytime click the my cart link to view your shopping cart and make changes. You may add or delete items at anytime.
  • When you are finished shopping, view your Shopping Cart and then click the "Checkout" button. Follow the easy steps to complete your order and make your payment.
• Or call us toll free: 1.888.292.2766

How To Place an International Order

FreshPicnic.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers.

Please note that International Checkout places your order with FreshPicnic.com on your behalf and is responsible for all billing, shipping, and customer service issues related to your order.

To place an international order:

• Select your items at http://www.freshpicnic.com.
• Once you find a product you like click the "Add to Cart" button to add the product to your shopping cart.
• Your Shopping Cart total is indicated in the top right corner of our website. At anytime click the my cart link to view your shopping cart and make changes. You may add or delete items at anytime.
• When you are finished shopping, view your Shopping Cart and then click the orange "International CHECKOUT" button.
• Follow the easy steps on the International Checkout order page to complete your order and make your payment.

If you would like assistance placing your order, please contact the friendly and professional people at International Checkout: support@internationalcheckout.com

OR, please call Customer Service at one of the following numbers:

International Checkout Customer Service: 6:30 AM - 6:30 PM Pacific Standard Time.
USA & Canada: +1866.6820641
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Brazil Phone : +55.(11)3717.5368
Dominican Republic Phone : +1809.202.3017
Ireland Phone : +01 443 3715
Mexico Phone : +55 8421 8266
New Zealand Phone : +09 889 0408

International shipping is available to OVER 250 COUNTRIES, including:

Australia	India	Norway
Bahamas	Ireland	Poland
Barbados	Israel	Romania
Canada	Italy	Russian Federation
Denmark	Jamaica	South Africa
Finland	Japan	Spain
France	Lithuania	Sweden
French Polynesia, Tahiti	Netherlands	Switzerland
Germany	New Zealand	Turkey
Greece	UK

International Checkout will ship to APO or FPO addresses.

To check the status of your order or track your package, please log in to your International Checkout account at: https://www.internationalcheckout.com/login.php.

To learn more, view International Checkout's Terms & Conditions and Customer Service information at: http://www.internationalcheckout.com/cs.php.

Currency of Our Prices

All of our prices are in US dollars.

Methods of Payment Offered by Fresh Picnic

All payments made to Fresh Picnic are processed by PayPal on their safe and secure website. You do not require a PayPal account and forms of payment accepted are: Visa, MasterCard, American Express, Discover, PayPal account balance and bank transfer (where applicable). All orders must be prepaid prior to being shipped.

Payments made by international customers are processed by International Checkout, payment methods are international credit card, PayPal or bank transfer.

Ordering from Fresh Picnic When Living Outside the Contiguous United States

FreshPicnic.com accepts orders from the Contiguous United States, Hawaii, Alaska, the Virgin Islands, or Puerto Rico. View US Shipping Information for details.

For our international customers we've partnered with a trusted third-party company, International Checkout, to fulfill orders. View International Shipping Information for details.

Notifications & Emails

After your initial online order, we will send you a confirmation email. It will include a list of the products you ordered, the address the shipment will be sent to, and your total payment. You will also receive an order number that can be referenced if you have any questions, concerns, or would like to request a change to your order.

You will receive a second email once your order has been shipped. This email will detail your shipment tracking information.

Out of Stock Items

Occasionally, some items may be out of stock and an item that says it is available turns out not to be. If this is the case, you will be contacted regarding the product status and given the option to either cancel your order or change your order. If you decide to cancel your order your payment will be refunded.

To Cancel or Change an Order

An order may be cancelled and a full refund issued, or changed, only if the order has not been shipped. All cancellations or changes to an existing order must be made in writing. Contact us to request a cancellation or change.

Please note that if you have not received your shipping confirmation email it does not automatically indicate that the order has not been shipped.

International Checkout

FreshPicnic.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers.

Please note that International Checkout places your order with FreshPicnic.com on your behalf and is responsible for all billing, shipping, and customer service issues related to your order.

To check the status of your order or track your package, please log in to your International Checkout account at: https://www.internationalcheckout.com/login.php.

The friendly and professional people at International Checkout will be happy to assist you with any questions regarding your order. All inquiries should be directed to International Checkout at: support@internationalcheckout.com.

OR, please call Customer Service at one of the following numbers:

International Checkout Customer Service: 6:30 AM - 6:30 PM Pacific Standard Time.
USA & Canada: +1866.6820641
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Brazil Phone : +55.(11)3717.5368
Dominican Republic Phone : +1809.202.3017
Ireland Phone : +01 443 3715
Mexico Phone : +55 8421 8266
New Zealand Phone : +09 889 0408

International shipping is available to OVER 250 COUNTRIES, including:

Australia	India	Norway
Bahamas	Ireland	Poland
Barbados	Israel	Romania
Canada	Italy	Russian Federation
Denmark	Jamaica	South Africa
Finland	Japan	Spain
France	Lithuania	Sweden
French Polynesia, Tahiti	Netherlands	Switzerland
Germany	New Zealand	Turkey
Greece	UK

International Checkout will ship to APO or FPO addresses.

To learn more, view International Checkout's Terms & Conditions and Customer Service information at: http://www.internationalcheckout.com/cs.php.

How to place an International Order.

US Shipping Information

Our goal is to process all orders within 1-2 business days of receipt. The current status of your order may be viewed at My Order Status. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM PST). If your order is placed on a weekend or holiday your order will be processed the next business day, subject to availability.

We cannot deliver to PO Boxes, a physical address is required.

For delivery to Military APO/FPO please use the International Checkout button during the checkout process.

Tracking Information
US Customers will receive tracking information of shipped orders by email from Fresh Picnic on the day after shipment. Tracking information can also be viewed via My Order Status.

Shipping Methods
Fresh Picnic offers US customers both FedEx Ground and FedEx Express (overnight, 2 day, and 3 day) shipping methods where available. Orders are shipped using the method specified by you during the check out process.

Shipping Rates

Shipping Rates are provided during the check out process prior to confirming your order.

Delivery Times

Estimated delivery times are provided during the check out process. These times are calculated by combining estimated order processing time (1-2 business days) and estimated shipping time (dependant on shipping method selected).

Fresh Picnic will make every effort to deliver your order in the estimated time provided; however, these delivery times are an estimate only. No shipping charge will be refunded due to a delayed delivery caused by conditions outside the control of Fresh Picnic, including but not limited to, bad weather or shipping company delays.

International Shipping Information

FreshPicnic.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers.

Please note that International Checkout places your order with FreshPicnic.com on your behalf and is responsible for all billing, shipping, and customer service issues related to your order.

International shipping is available to OVER 250 COUNTRIES, including:

Australia	India	Norway
Bahamas	Ireland	Poland
Barbados	Israel	Romania
Canada	Italy	Russian Federation
Denmark	Jamaica	South Africa
Finland	Japan	Spain
France	Lithuania	Sweden
French Polynesia, Tahiti	Netherlands	Switzerland
Germany	New Zealand	Turkey
Greece	UK

International Checkout will ship to APO or FPO addresses.

To check the status of your order or track your package, please log in to your International Checkout account at: https://www.internationalcheckout.com/login.php.

The friendly and professional people at International Checkout will be happy to assist you with any questions regarding your order. All inquiries should be directed to International Checkout at: support@internationalcheckout.com.

OR, please call Customer Service at one of the following numbers:

International Checkout Customer Service: 6:30 AM - 6:30 PM Pacific Standard Time.
USA & Canada: +1866.6820641
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Brazil Phone : +55.(11)3717.5368
Dominican Republic Phone : +1809.202.3017
Ireland Phone : +01 443 3715
Mexico Phone : +55 8421 8266
New Zealand Phone : +09 889 0408

To learn more, view International Checkout's Terms & Conditions and Customer Service information at:http://www.internationalcheckout.com/cs.php.

How to place an International Order.

Return Policy - Money Back Guarantee

US Shipments Only

FreshPicnic.com has a 15 day return policy. If you are not happy with any stock item you can contact us within 15 days of receipt of your merchandise to receive an RA# and then return it for a refund, less a $5.00 restocking fee.

Shipping and handling charges are non-refundable and customers are responsible for return shipping costs. Fresh Picnic will pay for shipping costs on a returned item only if you received an incorrect or defective item. Actual shipping costs will be charged even if you originally purchased products with promotional or free shipping included.

Customized or special order items are non-refundable.

All merchandise must be returned in a new and unused condition with all pieces, original boxes, packing material, instructions and documentation. A refund can only be issued to the original purchaser.

A restocking fee of $5.00 will be charged on all returned products. If obvious signs of use such as missing paperwork, parts or packaging materials, smudges or other marks indicating use, are evident a refund may be denied.

To make a return please follow the following steps:

1. To begin the return process you must first contact Fresh Picnic to receive a required RA# (Return Authorization number). Returns without authorization are subject to refusal. A return shipping address will be given to you with your RA#.
2. Carefully repackage the product in the manufacturer's original packaging. Ensure all parts and paperwork is included in your packaging, and you may wish to place the manufactures box in a sturdy shipping quality box to avoid any possible shipping damage.
3. Return the product via UPS, FEDEX or other insured shipping provider. It is recommended that you insure the package as Fresh Picnic is not responsible for loss or damage on returned merchandise. In the event we receive a return and it has been damaged during shipment from you to us we will notify you immediately so you can file a claim with your shipping company.
4. A box replacement charge may apply if the manufactures product box is written upon. We recommend using a separate shipping box. Place a shipping label on the box and ensure your RA# is written on the shipping label. Return the product to the address you received with your RA#.
5. Your Return Authorization (RA#) will expire 10 business days from the date it was issued.
6. After your return is received undamaged and inspected to be found complete with all parts and materials we will credit the purchase price less original actual shipping costs and a $5.00 restocking fee.  Please allow up to 2-4 weeks for the credit to appear on your PayPal and/or credit card statement.  We will send you an email confirmation to notify you when we have applied the credit.

Please contact us if you have any questions regarding returning a product.

Canadian Shipments

If you are not happy with any stock item you can contact International Checkout Customer Service within 15 days of receipt of your merchandise to process a return.

International Shipments

No returns or exchanges on items shipped outside the US & Canada.

Damaged Shipments

US Shipments

If while receiving your product it is clear the product is damaged or the box shows significant signs of damage please refuse acceptance of the package from the shipping company and have them return the item to sender.

If you discover after delivery of your product that there is damage you must notify Fresh Picnic within 48 hours. Please retain all packing and product materials. The shipping company may require evidence from the packaging in order to pay any claim. Please note, all damage claims must be reported to Fresh Picnic within 48 hours of delivery. Any claims for damage cannot be processed after this time. Claims cannot be accepted for damage once goods have been used.

Fresh Picnic cannot be held responsible for packages left on porches or elsewhere due to special instructions left by customers for a delivery driver.

No return shipments will be accepted without a Return Authorization Number. Please contact Fresh Picnic before returning any products. To begin your return process request and receive an RA# (Return Authorization number) please contact us.

International Shipments

All damage claims must be reported to International Checkout Customer Service within 48 hours of delivery.

Product Warranty

All products sold by Fresh Picnic have a Lifetime Warranty provided by the product manufacturer. Products are warranted to be free from defects in materials and workmanship for the life of the product. The warranty applies when the product is used for the purpose intended, and does not apply to damages caused by typical wear and tear, unreasonable use, or neglect. For additional warranty information and claim details please refer to the documentation included with your product.

While Fresh Picnic will endeavor to facilitate any warranty fulfillment between our customers and manufacturers, all warranties are provided solely by the manufacturers. All of our manufacturers are based in the US.

Safe & Secure Shopping at Fresh Picnic

If you are a little uneasy about shopping online you can relax with Fresh Picnic. We have put into place every measure to ensure your shopping is safe & secure. All payments made to Fresh Picnic are processed by PayPal on their safe and secure website. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not even shared with Fresh Picnic. Once your payment is complete, you will be emailed a receipt for this transaction separate from your order confirmation email from Fresh Picnic.  As well, the information practices of PayPal, Inc. have been reviewed and meet the standards of the Better Business Bureau's BBB Reliability Report.

In addition to the security used by PayPal for financial transactions Fresh Picnic is protected with SSL software. This means that for both privacy and security purposes all transactional information, including name, address and phone number, communicated between customers and our website is protected by using Secure Sockets Layer (SSL) software, this encrypts the information you provide to prevent such information from being intercepted and read as it is transmitted over the Internet.